Privacy Policy | Unreal Studios

1. Information We Collect

We may collect information you provide directly, information created through your account activity, and certain technical information automatically when you use our services.

Account information such as username, email address, password, and profile details.
Contact and profile information such as full name, phone number, country, state, city, and address if you choose to provide it.
Purchase, transaction, subscription, and product access information.
Support messages, account requests, and communications sent to us.
Basic device, browser, log, and usage information needed to operate and secure the services.

2. How We Use Information

We use collected information to operate, maintain, improve, secure, and support Unreal Studios services.

Create and manage user accounts.
Authenticate users and maintain sessions.
Process purchases, subscriptions, and account-related requests.
Provide support, updates, notifications, and service communications.
Prevent fraud, abuse, unauthorized access, and other harmful activity.
Improve platform performance, reliability, and user experience.

3. Account & Profile Data

When you create an account, we may store the information needed to identify your profile, secure access, and support the services you use. Some profile details may be optional, while others may be required for account functionality, purchases, or support.

If you connect third-party services such as Discord or other supported integrations, we may store identifiers, usernames, avatars, or related integration data necessary to provide that connection.

4. Payments

Payment transactions may be processed by third-party providers. We do not necessarily store full payment card details on our own systems unless explicitly stated. We may retain order metadata, billing status, transaction identifiers, and information required for fraud prevention, support, bookkeeping, and service delivery.

5. How Information Is Shared

We do not sell your personal information. We may share information only as needed for legitimate business or legal purposes.

With service providers that help us host, operate, secure, process payments, or support the services.
With integrations or platforms you choose to connect.
When required by law, legal process, or to protect rights, users, property, or platform security.
As part of a business transfer, merger, acquisition, or asset sale, where permitted by law.

6. Data Retention

We retain information for as long as reasonably necessary to provide services, maintain account history, meet legal and operational obligations, resolve disputes, enforce agreements, and protect the platform. Retention periods may vary depending on the type of information and the purpose for which it was collected.

7. Security

We use reasonable administrative, technical, and organizational measures to protect information against unauthorized access, loss, misuse, alteration, or disclosure. No system is perfectly secure, and we cannot guarantee absolute security.

8. Cookies & Tracking

We may use cookies, local storage, session tokens, and similar technologies to keep users signed in, remember preferences, improve performance, understand usage, and protect the service. Some features may not work correctly if these technologies are disabled.

9. Your Rights

Depending on your location, you may have rights to access, update, correct, or delete certain personal information, or to object to or limit certain uses. You may also have rights related to account export or account closure where applicable.

To exercise rights or request changes, contact us through the support or contact methods available on the site.

10. Children’s Privacy

Our services are not intended for children under the age required by applicable law to use them without parental or guardian consent. If you believe information was provided in violation of this requirement, contact us so we can review and take appropriate action.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions become effective when posted unless otherwise stated. Continued use of the services after updates are posted means you acknowledge the revised policy.

12. Contact

If you have questions about this Privacy Policy or your information, contact Unreal Studios through the official support, account, or contact methods made available on the site.